Service Technical Specialist
Position Title: Service Technical Specialist
Department: Service
Location: Mississauga, ON
Position Type: Full-time
Objectives
This position supports the objectives of the Service team, and in particular, providing technical and service-related assistance to dealers/customers by maximizing HINOEDGE case management utilization.
Main Responsibilities & Skills
Technical Support
- Monitor and assist dealer service activities through HINOEDGE /Connected Vehicle platforms
- Extend the use of HINOEDGE case management to reduce downtime by providing proactive support based on recorded DTC’s (tech tips, quick reference etc.)
- Liaison with HMS Ultimate team for the operation and functional improvements of HINOEDGE
- Provide technical assistance to dealer service through the Service Inbox and through phone
- Provide technical assistance to Parts and Sales Departments
- Support service training activities
Warranty
- Assist the warranty department in the claim adjudication process as required (HinoPortal/SAP)
Service
- Increase Customer loyalty by implementing maintenance reminders through the utilization of Connected Vehicle mileage reports (HinoUltimate.com)
- Support HMC Service Activities, dealer events as required (EML/CCC)
- Promptly handle general service tasks using SAP, Hinoportal, Microsoft products
- Coordinate general customer inquiries as required
- Experience in vehicle diagnostics, as well as good understanding of truck components including advanced diesel engines
- Willing and able to learn new technologies, shop/case management related platforms
- Licensed Automotive / Truck Technician (strong asset)
- Strong written and verbal communication skills, Microsoft Word, Excel, Power Point
- Ability to work accurately and pay close attention to details despite frequent interruptions
- Strong management skills
- Ability to work effectively and independently in a team environment
- Strong customer service orientation
- Good time management skills, ability to meet deadlines
- Fluency in Microsoft Office (Word, Excel, PowerPoint)
- Answer frequent phone calls and respond to email inquiries
- Office/Training Workshop based in Mississauga
- Occasional trips to HINO dealers, National / International travelling may be required
REQUIRED
WORK ENVIRONMENT
ADDITIONAL INFORMATION
Hino Motors Canada, Ltd. (“HMC”) prides itself on offering employees a competitive salary including discretionary bonus, health and dental benefits, a company RRSP plan which includes company contribution, a skills development program designed to help further career growth within HMC, a physical wellness reimbursement plan, and the opportunity to purchase or lease a Toyota, Lexus or Subaru vehicle at a discounted rate. HMC is an equal opportunity employer and are committed to ensuring accommodations are provided to individuals with disabilities. If you require an accommodation for the recruitment/interview process, please notify us and we will work with you to meet your accessibility requirements.
Interested candidates, please submit your resume to: careers@hinocanada.com