Website 2.0 | E-Commerce Customer Care Procedures
RENIN wants our customers to be 100% satisfied with their purchase. If you are not
completely happy with your purchase, please contact Customer Service within 30 days
- Upon receipt of your purchase, please ensure there has been no clear sign of
damage to the box during transit. You may refuse delivery if you feel your
purchase may have been damaged in transit. Please contact Renin Customer
- Please review the product contents to ensure that all components are included
before beginning installation process. Should you require any additional parts or discover concealed damage, please contact Renin Customer Service
- Please do not discard the box or shipping box your product arrived in until you are
completely satisfied with your purchase and the 30-day guarantee has passed.
Should you decide to return your product, we will ask that you provide an
appropriate shipping carton to safely return the product.
- Buyers’ remorse returns are the responsibility of the customer to pay for return shipping costs.
Should you wish to return a product purchased online at www.renin.com, please follow the instructions below:
1) Contact Renin Customer Service where our Representatives will be happy to provide you the information required to complete your return
2) Complete the Return Authorization Form by clearly filling out all required
3) Ship product with completed Return Form to:
US RESIDENTS: CANADIAN RESIDENTS
11441 Ryder St 110 Walker Drive
Tupelo, MS Brampton, ON
5 Year Limited Warranty
Renin warranties all our products for a period of 5 years from the date of purchase. As we manufacture a variety of doors, hardware and décor products, the warranties will differ. See below for more details on each warranty.
Barn Door Hardware
Wood Framed Closet Doors
DO NOT RETURN THE PRODUCT TO STORE
Should there be a problem with your Renin product within the warranty period, please contact our Customer Service.
What is your shipping lead time?
After your order confirmation is sent, please allow 2 business days before your order is shipped. Shipping times will vary, however you should expect to receive your order within 5-10 business days.