Total Support Coordinator
Posting Job Title: Total Support Coordinator
Department: Parts
Location: Mississauga, ON
Position Type: Full-time
Objectives
The Total Support Coordinator supports the aftersales objectives of the HINO Parts Department. This role ensures a seamless experience by addressing dealer inquiries, resolving issues efficiently, and maintaining strong relationships with HINO dealers. The ideal candidate will demonstrate a commitment to excellence, a deep understanding of HINO products and services, with a proactive approach to enhancing customer satisfaction and brand loyalty.
Main Responsibilities
- Assist dealers with parts availability, identification, pricing, returns, and related inquiries.
- Handle and administer dealer returns, credit adjustments, and debit requests efficiently.
- Collaborate with Total Support Specialist to engage dealers, encouraging their participation in aftersales promotions and programs.
- Collaborate with the procurement group to gather supplier information for the shipment of parts, addressing shortages or processing change orders.
- Handle modifications to sales orders for freight and additional charges as necessary.
- Maintain and update Hino parts catalogues, Hino Parts quick reference sheets, body collision reference sheets, Hino accessory sheets, and cross-reference information sheets.
- Translate department documents and bulletins from English to French.
- Perform other duties as required.
REQUIREMENTS
- Bilingual French/English (written and verbal)
- Experience in automotive customer service setting
- SAP S/4 Hana experience would be an asset
- Ability to multi-task in a fast-paced environment
- High-quality problem-solving and analytical skills
- Ability to answer phone calls and e-mails in a professional manner
- Ability to work accurately and pay close attention to details with frequent interruptions
- Ability to exercise initiative, good judgement and discretion in all matters
- Strong written and verbal communication skills
- Fluency in Microsoft Office (Word, Excel, PowerPoint)
- Rotating shift schedule (between 8:30 am – 5:00 pm)
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WORK ENVIRONMENT
ADDITIONAL INFORMATION
Hino Motors Canada, Ltd. (“HMC”) prides itself on offering employees a competitive salary including discretionary bonus, health and dental benefits, a company RRSP plan which includes company contribution, a skills development program designed to help further career growth within HMC, a physical wellness reimbursement plan, and the opportunity to purchase or lease a Toyota, Lexus or Subaru vehicle at a discounted rate. HMC is an equal opportunity employer and are committed to ensuring accommodations are provided to individuals with disabilities. If you require an accommodation for the recruitment/interview process, please notify us and we will work with you to meet your accessibility requirements.
Interested candidates, please submit your resume to: careers@hinocanada.com